Privacy Policy

1. Introduction

Royal Gifts (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa.


2. Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Billing address

Order Information

  • Products purchased

  • Delivery instructions

  • Gift messages

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

Payment Information

Payments are processed securely through Shopify’s payment gateways. We do not store your credit card details.


3. How We Use Your Information

We use your information to:

  • Process and deliver your order

  • Communicate about your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing messages (only with your consent)

  • Prevent fraud and ensure secure transactions


4. POPIA Consent

By using our website or placing an order, you consent to Royal Gifts collecting and processing your personal information for legitimate business purposes.

You may withdraw consent at any time by contacting us.


5. Marketing Communication

You may choose to receive:

  • Email updates

  • WhatsApp notifications

  • Promotions and special offers

You can unsubscribe at any time.

We never sell or share your information with third‑party marketers.


6. Sharing Your Information

We may share your information with:

  • Delivery partners

  • Payment processors

  • Shopify (for secure checkout and store functionality)

  • Service providers assisting with website operations

These partners are required to protect your information and use it only for the purpose provided.

We do not share your information with third parties for advertising or resale.


7. Data Storage & Security

Your information is stored securely through Shopify’s encrypted systems.

We take reasonable steps to protect your data from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure


8. Cookies

Our website uses cookies to:

  • Improve user experience

  • Remember your cart

  • Analyse website traffic

  • Personalise content

You can disable cookies in your browser settings, but some features may not work correctly.


9. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (where legally permitted)

  • Withdraw consent

  • Object to processing

To exercise these rights, contact us at support@royalgifts.co.za.


10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.


11. Children’s Privacy

We do not knowingly collect information from children under 18. If you believe a minor has provided information, contact us to remove it.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately.


13. Contact Us

For questions about this Privacy Policy or your personal information:

📩 support@royalgifts.co.za 📱 WhatsApp: 071 234 5678 📍 Johannesburg North