Return & Refunds

1. Overview

At Royal Gifts, we take pride in delivering premium flowers, luxury gifts and curated hampers with exceptional care. If something isn’t right, we’re here to help. Our goal is to ensure every customer receives the royal treatment.


2. Fresh Flowers & Perishable Items

Because fresh flowers and edible/perishable items cannot be returned, we offer refunds or replacements only in the following cases:

  • The arrangement arrives damaged, wilted, or not as described

  • The wrong product was delivered

  • Delivery was not completed due to an error on our side

What we need from you

Please send a photo within 12 hours of delivery to: 📩 support@royalgifts.co.za 📱 WhatsApp: 071 234 5678

We will arrange a replacement or refund depending on the situation.


3. Luxury Gifts, Hampers & Non‑Perishable Items

You may request a return or exchange within 7 days if:

  • The item is unused and in original packaging

  • The item is defective or damaged

  • The wrong item was delivered

Non‑returnable items

  • Customised or personalised gifts

  • Opened food items

  • Sale or clearance items


4. Refunds

Once your request is approved:

  • Refunds are processed within 3–5 business days

  • Refunds are issued to the original payment method

  • Delivery fees are non‑refundable unless the error was on our side


5. Cancellations

Same‑day orders

Same‑day delivery orders can only be cancelled within 30 minutes of purchase.

Next‑day or future orders

Orders scheduled for future delivery can be cancelled up to 24 hours before the delivery date.


6. Delivery Issues

If delivery cannot be completed due to:

  • Incorrect address

  • Recipient unavailable

  • No access to premises

We will attempt to contact you. If the order is returned to us, a redelivery fee may apply.


7. POPIA Compliance

By submitting a return or refund request, you consent to Royal Gifts using your information solely for resolving your enquiry, in accordance with our Privacy Policy.


8. Contact Us

If you need help with a return, refund or delivery issue, our team is ready to assist.

📩 support@royalgifts.co.za 📱 WhatsApp: 071 234 5678 📍 Johannesburg North