Terms & Conditions

1. Introduction

Welcome to Royal Gifts. By placing an order, using our website, or engaging with our services, you agree to the terms and conditions outlined below. These terms ensure clarity, fairness, and a premium experience for all our customers.


2. Products & Availability

We offer premium flowers, luxury gifts, curated hampers, and corporate gifting solutions. All products are subject to availability. If an item becomes unavailable, we may offer a suitable replacement of equal or higher value.


3. Pricing

All prices displayed on our website include VAT. Delivery fees are calculated at checkout based on location. Prices may change without prior notice, but confirmed orders will not be affected.


4. Orders & Payment

Orders are confirmed once payment is successfully processed. We accept major payment methods available on Shopify’s secure checkout. Royal Gifts reserves the right to decline or cancel any order suspected of fraud or misuse.


5. Delivery Terms

  • Same‑day delivery is available for orders placed before 12:00 PM.

  • Delivery windows are 9:00 AM – 12:00 PM and 12:00 PM – 5:00 PM.

  • Exact delivery times cannot be guaranteed.

  • If the recipient is unavailable, a redelivery fee may apply.

  • Extreme weather or access restrictions may affect delivery timing.

Full delivery details are available in our Delivery Information page.


6. Returns, Refunds & Replacements

Fresh Flowers & Perishables

Due to the nature of fresh flowers and edible items, returns are not accepted. Refunds or replacements are offered only if the product arrives damaged, wilted, or incorrect.

Non‑Perishable Items

Returns are accepted within 7 days if the item is unused and in original packaging.

Refund Processing

Approved refunds are processed within 3–5 business days to the original payment method.

Full details are available in our Returns & Refunds Policy.


7. Cancellations

  • Same‑day orders may be cancelled within 30 minutes of purchase.

  • Future‑dated orders may be cancelled up to 24 hours before delivery.

  • Custom or personalised items cannot be cancelled once production begins.


8. Gift Messages & Personalisation

We offer complimentary gift cards and personalised messages. Content submitted must not contain offensive, harmful, or illegal material. Royal Gifts reserves the right to decline inappropriate messages.


9. Website Use

By using our website, you agree not to:

  • Copy, distribute, or misuse any content

  • Attempt to interfere with website functionality

  • Use automated tools to scrape or collect data

All content, branding, and imagery are the property of Royal Gifts.


10. Privacy & POPIA Compliance

We respect your privacy and comply with the Protection of Personal Information Act (POPIA). Your information is used only to process orders, communicate with you, and improve your experience.

For full details, please refer to our Privacy Policy.


11. Corporate Orders

Corporate clients may be subject to additional terms regarding:

  • Bulk orders

  • Delivery scheduling

  • Branding requirements

  • Payment arrangements

These will be communicated during the quotation process.


12. Limitation of Liability

Royal Gifts is not liable for:

  • Delays caused by incorrect addresses

  • Delivery issues due to inaccessible premises

  • Damage caused after successful delivery

  • Allergic reactions to flowers or edible items

We always strive to deliver safely, professionally, and with care.


13. Changes to Terms

Royal Gifts may update these Terms & Conditions at any time. Changes will be posted on this page and apply immediately to all new orders.


14. Contact Us

For questions about our Terms & Conditions:

📩 support@royalgifts.co.za 📱 WhatsApp: 071 234 5678 📍 Johannesburg North